ClubMed Reviews

First of all, the ClubMed La Rosiere hotel itself was fantastic, it's just everything else to do with the company that is shocking.
We paid the premium, received 1 email about the holiday that had incorrect airport terminal details, the flight changed times and we weren't informed but the real kicker. Was we were informed and provided documentation by them that passport validity was to have at least 6 months left on your passport, which my wife had 9, and she was turned away AT THE BOARDING GATE and told her passport was not valid and should couldn't travel.
Since Brexit, the law has changed and in fact my wife's passport wasn't valid, but ClubMeds advise had stated it was so trusting them completely screwed us over and I ended up having to take 2 children who had never skiied before on my own with my wife missing out entirely on the holiday. There was another family in the same situation at the gate also with the husband being left behind.
When I put in a complaint to club med I had to chase them constantly for a response and when it finally came after 3 weeks, it basically said, "We're sorry this happened but won't be offering any compensation to you" and ended the email.
I'd half expect this if I'd booked with a really cheap company but not at the cost we paid.
I would reiterate, the hotel was incredible, but the company as a whole that runs the booking and customer service is shocking and uncaring and I would massively avoid them.

Club Med failed to return (within the advised 14 days for process) an agreed refund of circa £10k. Operators end calls while discussing the matter, and decline invitations to call back and explain. Why would anyone want to book with them?

Had the most awful holiday at ClubMed Karamina in Sicily, having been a customer of ClubMed for over 30 years this was beyond disappointing. No one at the airport to collect us as midnight, food dreadful (pizzas and burgers every day!), GOs totally uninterested and chef de village invisible. Furthermore am still owed a refund from September, keep being assured this money will be credited to my cc but never is, what used to be a fantastic organisation has deteriorated to a pitifully awful one!

Firstly, they booked the wrong dates on the phone. Chased several times for email confirmation of the right dates (after spending an hour on the phone) to find the reason they were not arriving was the email address box on their system was blank! Today, I have phoned 4 times, been cut off twice, promises of calls back not happened. Looking at my phone - 2 hours 10 minutes holding over the 4 calls and I still don't know if I have the accommodation on the right dates in the Seychelles even though I have spent money on flights! Feels to me like this company is out of control. Staff clearly poorly trained and under a lot of pressure.

Have always found club med easy to book with. Friendly and helpful when contacted. Holiday has always been what t says on the tin

Impossible to speak to someone in person.
Wanted to pay the holiday I had reserved by credit card over the phone and after chasing for 10 days no one called back.

Huge waiting times on the phone. Five calls of more than half an hour to get through without being cut off. Credit from another holiday impossible to access from the Club Med finance system. Promises to email me and call me back not kept. Shabby for such an expensive company. Get more staff and train them.

Needing to change the details of a booking, I had to call more times than I can remember over a period of two weeks to get a response, each time waiting for a minimum of 17 minutes, average time over 30 minutes. I emailed all ClubMed addresses only to receive automated replies that my query would be dealt with within 4-6 days. Twice I was promised that a manager would call me by return, which never happened. Twice I was waiting for over 40 minutes for a call to be answered only for the call to then be dropped. I cannot emphasise enough how stressful it has been to try and make contact with ClubMed, not to mention the time I have lost waiting on hold on the phone. They finally made contact with me 2 days before my departure date. JUST NOT ACCEPTABLE. My family have been on several ClubMed holidays but following this experience I will be unlikely to do so again.

Very well organised, specially for skiing with kids. Friendly staff, going the extra mile to make sure guests are satisfied and have a great time. A lot of fun activities for everyone. Relaxed atmosphere for an easy family holiday !

I have been emailing regularly for a refund for a pre booked massage during the holiday which I was unable to attend due to getting food poisoning from the resort. This was in September and I am still awaiting my refund despite many emails.
I feel I am now being ignored by them. I just want a response to my complaint and my refund.

I tried to get in touch with Club Med UK to discuss a change to the booking and pay the balance but every time I called the waiting time was 30 minutes. On one occasion I held on for 30 minutes and then got a message saying no one was available to speak to and I needed to call back later.
When I did finally get to speak to someone they told me they would look into the changes I needed and get back to me 'in the next half hour'. One week later I still hadn't heard back from Club Med so I had to call them again and endure the 30 minute wait time to speak to someone.

Would not recommend , after sales service is beyond terrible. I have been trying to get through to
Use my credit on my holiday it is now 3 weeks , you are kept holding and then told your call cannot be taken ?

The whole experience was fantastic. Our children, Molly aged 7 and Elizabeth aged 5 had the best holiday they ever had. Especial thanks to Margeaux from the mini club who was lovely and our children adored her. Thanks to Olivier from ESF from David.

I could not book online and was referred to a call manager that took 25 mins to get to. She could not get all my details of my booking, was obviously working from home with the noise in the background but she was pleasant and helpful. It previously took me hours to try to book the trip online and I almost gave up.
I should be able to talk to a call manager within 5 minutes for the prices I paid. I was sent 3 different invoices. The site gives no indication when sales will end. I was not given the option of a paying a deposit. I made all these comments to club med a day ago and have received no reply.
I hope my holiday is worth the money.

We booked and paid a deposit for a ski trip to Grand Massif in France on 29 November 2022 for travel inApril 2023. Soon after we got news that a close family member is seriously ill and we were not going to be able to make the trip. I have been trying repeatedly to contact Clubmed for over 20 times but cannot get through to the call centre despite holding on the line for 45mins at a time. I have also emailed to request a refund as it was more than 90 days before our trip and have still not had a response. Today there was a deduction off my account despite requesting a refund.

The service is awful! Please can someone from Clubmed address this or I will be taking legal action.